Terms of service

Terms of Service

1. About us

Lamella House is a trading name of Commercial Ozorium Ltd, company number 17407121, registered office at Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, West Midlands, United Kingdom, B1 3NJ.

2. Acceptance of terms

By placing an order on our website, you agree to these Terms of Service, our Return and Refund Policy, our Shipping Policy, and our Privacy Policy.

3. Products and pricing

We make reasonable efforts to display product colours, dimensions, and finishes accurately. Slight variations may occur, particularly with natural or textured wall panel materials.
All prices are displayed in the currency shown at checkout and include applicable taxes unless stated otherwise.
We reserve the right to correct pricing errors before an order is confirmed.

4. Orders and contract formation

Your order constitutes an offer to purchase. A contract is formed only when we send you an order confirmation email.
We reserve the right to refuse or cancel an order, including in cases of pricing errors, suspected fraud, or stock unavailability, in which case a full refund will be issued.

5. Consumer rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 (UK), the Consumer Contracts Regulations 2013 (UK), or Directive 2011/83/EU (EU), including your right to cancel, return, or receive a repair, replacement, or refund for faulty goods.

6. Limitation of liability

To the fullest extent permitted by law, Lamella House / Commercial Ozorium Ltd is not liable for indirect or consequential losses arising from the use of our products. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud.

7. Data protection

We process personal data in accordance with our Privacy Policy and applicable data protection law, including the UK GDPR and, where applicable, the EU GDPR.

8. Changes to these terms

We may update these Terms from time to time. Continued use of the website after changes take effect constitutes acceptance of the revised Terms.

9. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. EU consumers may bring proceedings in the courts of their own country of residence, in accordance with applicable consumer protection law, and are not deprived of the protection of mandatory provisions of their local law.