Shipping policy

Shipping Policy

Processing and delivery times

• Orders are processed within 1–3 business days.
• Estimated delivery time is 15 business days from dispatch, depending on destination.
• Delivery estimates are not guaranteed and may vary due to customs processing, carrier delays, or circumstances beyond our control.

Shipping costs

Shipping costs are calculated at checkout based on destination and order size.

International orders and customs

For orders shipped outside the country of origin of the goods, the recipient may be responsible for import duties, VAT, or customs fees imposed by the destination country. These charges are not included in the order total and are the customer's responsibility.

Risk and ownership

Risk in the goods passes to you upon delivery. Ownership of the goods passes to you once full payment has been received.

Lost or delayed shipments

If your order has not arrived within the estimated delivery window, please contact lamellahouse@outlook.com so we can investigate with the carrier.